Effective Date: June 10, 2026

Hieline Medical respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or communicate with our team.

Information We Collect

We collect information to provide better service and fulfill orders accurately. This may include:

• Personal Information: Name, address, phone number, and email address.
• Order Details: Products purchased, shipping and billing addresses, and payment method.
• Account Information: Username, password, and order history (if you create an account).
• Technical Data: IP address, browser type, and device information collected automatically through cookies.

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate order updates, invoices, or service information
• Respond to inquiries or support requests
• Improve our website, products, and customer experience
• Comply with legal and financial obligations

We do not sell or rent your personal information to third parties.

Sharing of Information

We only share your information when necessary to provide services, including:

• Shipping Carriers: For delivery and tracking.
• Payment Processors: To securely complete transactions.
• Service Providers: For website hosting, analytics, or email communications.

All partners are required to maintain confidentiality and use data only for the purpose of service delivery.

Mobile Information and Text Messaging

When you text us or give us your mobile phone number, we collect that number and the content of the messages you exchange with us. We use it to communicate with you about your inquiries, orders, rentals, repairs, deliveries, and other service related matters. We do not use your mobile number for marketing or promotional messaging.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share it only with the providers that operate our messaging platform, and only as needed to send and receive these messages on our behalf. Text messaging originator opt-in data and consent will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and reply HELP for help. For the full text messaging terms, see our Terms of Use.

Cookies and Analytics

Our website uses cookies to improve functionality, personalize your experience, and analyze traffic. You can choose to disable cookies in your browser settings, though some features may not work as intended.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

Your Rights

You have the right to:

• Access and review your personal data
• Request corrections or deletion of your data
• Opt out of marketing communications at any time

Requests can be made by contacting privacy@hielinemedical.com.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites.

Updates to This Policy

We may update this policy from time to time to reflect changes in our business or legal requirements. Updates will be posted on this page with a new effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Hieline Medical
720 F Ave, Ste 101
Plano, TX 75074

Email: privacy@hielinemedical.com
Phone: 214-227-2222