Shipping Information
Shipping methods, lead times, costs, where we ship, and what to expect when your order leaves our warehouse.
Shipping policy
Thank you for choosing Hieline Medical. We offer several shipping options to get your order to you in a timely manner. This page covers our shipping rates, delivery times by product type, the service options available, and our cut-off times.
Shipping Rates
- Free (Orders $500 & Up). Standard ground shipping included on orders of $500 or more.
- $45 (Orders Under $500). Flat-rate standard ground shipping on smaller orders.
Most orders ship via FedEx or UPS and typically arrive within 3–5 business days after they leave our warehouse.
Freight items are quoted separately. Larger equipment that requires freight delivery (hospital beds, lift chairs, large scooters, patient lifts, and similar) has its own shipping cost based on size, weight, and destination. See Freight Delivery below.
Estimated Delivery Times
Certain items may have different delivery times due to customization, size, or how they are manufactured. Here is what to expect:
| Product Type | Estimated Delivery |
|---|---|
| Lightweight Wheelchairs | Approximately 6 business days |
| Custom Lightweight Wheelchairs | Approximately 10 business days |
| Ultra Lightweight Wheelchairs | 2–5 weeks (custom-made) |
| Lift Chairs | 5 business days to 4 weeks, depending on options and fabrics |
| Power Wheelchairs (standard) | 1–3 business days |
| Power Wheelchairs (non-standard) | 1–2 weeks |
| Scooters (small) | 3–5 business days |
| Scooters (medium to full-sized) | 6–10 business days |
| Scooters (large with custom options) | 1–3 weeks |
| Handcycles | 2–5 weeks (made to order) |
Drop-ship items. Some items are not regularly stocked at our warehouse and ship directly from the manufacturer. These generally arrive within 7–10 days.
Freight Delivery
Larger items require freight delivery, including:
- Lift chairs
- Large scooters and large power wheelchairs
- Vehicle lifts
- Patient lifts
- Hospital beds
- Standing frames
- Stair lifts and pool lifts
- Some non-folding wheelchairs
Freight items typically arrive within 5–7 business days from when they leave the manufacturer. The freight carrier will contact you directly to schedule a specific delivery time.
Delivery Service Levels
Expedited Delivery
Second Day and Overnight Shipping are available on select items. Choose at checkout. Expedited shipping speeds up delivery once the product is ready to ship. It does not shorten manufacturing time. Available Monday through Friday only. Additional charges apply.
White Glove Delivery
For an added level of service on certain items, we offer White Glove Delivery. Your item is brought into your home, set up, and tested. Packaging materials are removed. Check individual product pages for availability and cost.
Inside Delivery
Available on select products, where the freight carrier brings the item inside your home. This option is for ground-level delivery only. The carrier will contact you to schedule a convenient time.
Standard Ground
Our default shipping method for most orders. Ships via FedEx or UPS, typically arriving within 3–5 business days after the item leaves our warehouse.
Shipping Destinations
We currently ship to customers in the 48 contiguous United States.
We do not ship to Alaska, Hawaii, or Puerto Rico at this time. If you are located outside the continental US and need equipment, please call us at 1-855-HIE-LINE. We can sometimes arrange alternatives on a case-by-case basis.
Shipping Cut-off Times
We ship Monday through Friday. Orders placed before the cut-off time will be processed the same business day:
- Mon to Thu: 4:00 PM Central Time
- Friday: 1:00 PM Central Time
Orders placed after these times will be processed on the next business day. We do not ship on weekends or major US holidays.
More policies
The rest of the fine print.
Question about a policy?
Just ask.
If anything in a policy is unclear or you have a question about how it applies to your situation, our team is one call away.