Policies

The fine print, in plain language.

Privacy, terms, returns, shipping, and the policies that govern how we work with you. Each one written to be readable, not just legally compliant.

Privacy

What information we collect, how we use it, and what we never share or sell. Your data, plainly explained.

Terms

The terms that apply when you use our website or services. The legal framework for our relationship with you.

Returns

30-day return window, what’s eligible, what’s not, restocking fees, and how to start a return. Plus what to do if your item arrives damaged.

Shipping

Shipping methods, lead times, costs, where we ship, and what to expect when your order leaves our warehouse.

Price match

Find the same item priced lower at an authorized dealer? We’ll match it. How the guarantee works and what’s covered.

Payment

Credit, debit, FSA, check, money order, or financing through CareCredit. The payment methods we accept and how each one works.

For businesses

For government agencies, schools, hospitals, and qualified businesses. Order on a PO with Net 30 terms and volume discounts.

Question about a policy?

Just ask.

If anything in a policy is unclear or you have a question about how it applies to your situation, our team is one call away.