Self-Pay & Insurance
Self-pay rentals, without the wait.
Hieline Medical is a self-pay provider for rentals and retail purchases. We do not bill Medicare, Medicaid, or private insurance plans. Here is what that means for you.
How it works
What self-pay means.
We do not bill insurance
Hieline Medical does not submit claims to Medicare, Medicaid, or private insurance plans for rental equipment or retail purchases. All orders are self-pay unless otherwise stated.
Self-pay is faster
Many customers choose self-pay because it lets them get equipment quickly without waiting for insurance approval, supplier review, or claim processing. Helpful when equipment is needed right away.
Insurance is handled elsewhere
Customers who want to use insurance may need to work with an in-network or Medicare-participating supplier. Coverage and approval are determined by the insurance provider and supplier, not by Hieline Medical.
A prescription may be needed
If you pursue insurance through another supplier, you may need a prescription, chart notes, and supporting documentation from your physician. Requirements vary based on the item and the plan.
Reimbursement is not guaranteed
If you choose to rent from Hieline Medical, any reimbursement request would need to be handled directly with your insurance provider. We cannot guarantee coverage, reimbursement, or claim approval.
Itemized receipts available
We can provide an itemized receipt for any rental or purchase. You can submit this to your insurance provider with your reimbursement request if your plan allows it.
We’re here to help
Need help getting started?
Most rentals can be set up over a single phone call. Tell us what you need and we will walk you through availability, pricing, and scheduling.