Information & Resources
Everything you need to rent with confidence.
Whether you are arranging equipment for recovery at home, planning a hospital discharge, or helping a loved one, the pages below answer the most common questions about renting medical equipment from Hieline Medical.
Getting Started
Rental Process
How to get started, confirm availability, schedule delivery or pickup, and complete your rental in five simple steps.
Read Guide 02Logistics
Delivery & Pickup
Delivery options across DFW, service area details, pickup at our Plano store, and how returns are scheduled.
Read Guide 03Terms
Rental Policies
Rental terms, equipment condition expectations, your responsibilities, cleaning fees, cancellations, and damage.
Read Guide 04Common Questions
Rental FAQs
Answers about rental periods, availability, payment, prescriptions, extensions, and the things people ask us most.
Read Guide 05Self-Pay & Insurance
Insurance & Reimbursement
How Hieline handles self-pay rentals, why we do not bill insurance directly, and how to file for reimbursement.
Read Guide 06Medicare
Using Medicare for Rentals
How Medicare works for equipment rentals, approval timing, the limits of Medicare coverage, and self-pay alternatives.
Read GuideWe’re here to help
Need help right now?
Most questions get answered in under five minutes by phone. Call us or browse the catalog and we will walk you through anything you need.